My Comcast remote controller quit working. So, I went online, followed their instructions, and verified. Yep, that sucker doesn't work. Then I called the number they said I should call. What joy. I had to go through a four-layer phone tree and dial in twice to get to the section I needed. I had to enter my telephone number twice. And then...I finally got a nice lady. Who went through all the questions on their website again. Asked me for the account number, name the account is under, telephone number attached to the account, AND THE LAST BILLED AMOUNT. At some point I said, "Look, I just want to get a replacement remote. I don't have to give this much information to take out a business line of credit at the bank." (It's true, I just did that and answered fewer questions...and got the LOC immediately.) I was then put on hold for 15 minutes. And when the lady came back on she said, "What's the account number again?" Ugh. Then she asked me if I have an analog controller. I said, "How do I know? The thing looks digital because we have a digital box." Anyways, they are sending a replacement controller....which, I'm sure, will be the wrong one. And how do they make money again?
My Comcast remote controller quit working. So, I went online, followed their instructions, and verified. Yep, that sucker doesn't work. Then I called the number they said I should call. What joy. I had to go through a four-layer phone tree and dial in twice to get to the section I needed. I had to enter my telephone number twice. And then...I finally got a nice lady. Who went through all the questions on their website again. Asked me for the account number, name the account is under, telephone number attached to the account, AND THE LAST BILLED AMOUNT. At some point I said, "Look, I just want to get a replacement remote. I don't have to give this much information to take out a business line of credit at the bank." (It's true, I just did that and answered fewer questions...and got the LOC immediately.) I was then put on hold for 15 minutes. And when the lady came back on she said, "What's the account number again?" Ugh. Then she asked me if I have an analog controller. I said, "How do I know? The thing looks digital because we have a digital box." Anyways, they are sending a replacement controller....which, I'm sure, will be the wrong one. And how do they make money again?
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